support
How to reach a person.
Effective October 15, 2026. Legal entity name and street address are still being finalized with the founder and an attorney. Until a different governing law is published on the terms page, New York law is the pilot default, and the liability, risk, indemnity, and arbitration rules there apply now.
https://prive-ride.com/support
PrivéRide is a small invite-only pilot. Support is a person reading mail, not a call centre. This page is not an emergency service.
Write to info@synapticcore.org. Include the email on your account, what happened, roughly when (with your time zone), and the ride if any — pickup, destination, and time as you typed them are enough. Never send your password. We will never ask for it.
Published support hours are still a founder decision. Until they are posted, we read mail as a small team, and safety mail first.
Something about a ride
For running late, a change of plan, or where to meet — message your driver in the app. That thread is attached to the booking.
Use email when something is wrong with the app, the account, a card charge, or a payout. Refunds of card charges are case by case; say what you expected and what posted.
Safety and security
If you are in immediate danger, call 911. Use the phone’s dialer. Do not wait for this inbox. We do not answer 911, and we do not send police, an ambulance, or a tow.
On a booked ride, Sentinel can notify a PrivéRide dispatcher that you feel uneasy or need assistance. That does not call 911 and does not tell your driver. The Emergency assistance control places a 911 call from your phone. PrivéRide is not told automatically that you placed it. Sentinel does not call an emergency contact for you.
For a non-emergency safety concern, email us with SAFETY in the subject. Those are read first.
For a security vulnerability, email SECURITY in the subject and do not post it publicly.
Deleting your account
You do not need support to delete: Account → Delete my account → type DELETE → “Delete everything.” What that removes, and the nameless ride record it may leave, is on the privacy page.
A copy of what we hold is Account → Your data → “Send me everything.”
If that control fails, email us from the account address and we will complete deletion after verifying you control it. A driver account is closed by staff first, then the sign-in can be deleted.